Hush Store Privacy Policy

Last updated: 06/11/25

1. About this Privacy Policy

Hush Store is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose information when you visit our website or purchase from us. By using our website, you agree to the terms outlined here.

If you have any questions, you can contact us at orders@hushstore.com.au.

2. Our commitment to your privacy

Your privacy is important to us. We collect only the information required to process orders, provide customer support, and enhance your shopping experience. We do not sell or trade your personal information.

3. Discreet shopping & delivery

All orders from Hush Store are packaged discreetly, with no branding or product descriptions displayed on the parcel. Our packing and delivery processes are designed to ensure complete privacy. Please refer to our Shipping & Delivery Policy for more information.

4. Online security & payments

We use secure servers, trusted payment providers, and industry-standard encryption to protect your personal and payment information. We also work with reliable service providers to maintain a safe online environment.

5. Information we collect

We may collect personal information such as:

  • Your name
  • Billing and delivery address
  • Phone number and email address
  • Order and purchase history
  • Payment details (processed securely by payment providers)
  • Information supplied when contacting our support team

Some information is optional, but certain details are required to complete your order or access specific features. We do not collect sensitive health information.

6. How we use your information

  • Processing and delivering your orders
  • Providing customer service and order support
  • Managing your account or order history
  • Sending updates, promotions, or product information (if you opt in)
  • Improving website performance and customer experience
  • Preventing fraud and maintaining security

7. Sharing your information

We only share personal information when necessary, including with:

  • Delivery partners (to deliver your order)
  • Payment and fraud prevention providers
  • Secure service providers involved in operating our website

We do not share or sell information to unrelated third parties. Information is only disclosed where required to fulfil your order or where you provide consent.

8. Accessing or updating your information

You may request access to, or correction of, your personal information in line with Australian Privacy Principle 12 (APP 12). Please contact us at orders@hushstore.com.au and we will assist you.

9. Data security & storage

We prioritise the security of your personal information and use encryption, secure servers, and restricted access protocols. Only authorised staff or service providers may access your information for operational purposes.

10. Transfers outside Australia

Some of our service providers, such as hosting or analytics tools, may be located overseas. By using our website, you consent to your information being stored or processed in countries including the United States, Europe or Asia. These providers are required to maintain strong data protection standards.

11. Cookies & analytics

We use cookies and analytical tools to help improve website performance, analyse traffic, and enhance your browsing experience. You may disable cookies through your browser settings, though some website functionality may be affected.

12. Concerns or complaints

If you have a privacy concern or wish to make a complaint, please contact us at orders@hushstore.com.au. We will work with you to resolve the matter promptly.

If we cannot resolve your concern within 30 days, you may contact the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner (OAIC)
GPO Box 5218, Sydney NSW 2001
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Website: www.oaic.gov.au

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If a change may materially impact your rights, we will provide at least 30 days' notice before the update takes effect. Continued use of our website indicates your acceptance of the updated policy.

14. Definitions

Personal Information
Information that identifies you, as defined under the Privacy Act 1988 (Cth).
Website
The Hush Store website (hushstore.com.au) and associated digital platforms.
We / Us / Our
Hush Store Australia.
You / Your
Any individual who browses our website or places an order.

Contact Email: orders@hushstore.com.au